Patient Survey During COVID-19

Dear Patient

NHS Wakefield CCG want your views on services provided by your GP practice during COVID-19

NHS Wakefield Clinical Commissioning Group (CCG) is responsible for designing local health services. We work with GP practices across Wakefield District.

We are asking patients to tell us about their experience of using the services during COVID-19. We are doing this with all practices across Wakefield District.

We would like you to complete our survey, which is available online at

https://www.surveymonkey.co.uk/r/seeingGPinWF or in paper copy from the practice. Please complete this by 14 August.

Paper copy of the survey can be sent back to us to FREEPOST NHS WAKEFIELD CCG, White Rose House, West Parade, Wakefield, West Yorkshire WF1 1LT. You don’t need a stamp to post it.

All information will come back to the CCG and we will analyse the responses. All replies are strictly confidential and not linked to your care at the practice.

If you need help completing the survey, please contact: 01924 315746 or email wakccg.engagement@nhs.net

Many thanks in advance.

NHS Wakefield CCG

Face coverings when accessing GP practices

We are asking all our patients to wear a face covering or something else that can cover the mouth and nose, such as a scarf, if you come to the surgery for an appointment.

The government is asking people not to buy medical grade masks so they can be saved for frontline health and care workers, and instead make their own face coverings at home.

You can use a simple scarf or bandana that ties behind your head or make your own ‘no-sew’ face coverings using the advice available online at the gov.uk website. Simply search for ‘face covering’. Face coverings are also available to buy in shops or online.

Face coverings should not be worn by children under three and people who would find wearing them difficult (such as people with breathing difficulties).

Clinicians that are seeing patients face-to-face will be wearing personal protective equipment (face mask/gloves/aprons). This is for your safety as well as theirs.

Further advice about wearing face coverings in enclosed spaces can be found here www.gov.uk/government/news/public-advised-to-cover-faces-in-enclosed-spaces

When we are Closed

If you need medical help fast and you are not in a life threatening situation please call the new NHS 111 Service.

The easy to remember, free to call number (mobiles and landlines) is available 24 hours a day, 365 days a year, the service is available for people who aren't sure if they need to go to A&E, don't have a GP or generally need reassurance and advice.

GP Care Wakefield : GP Extended Hours Service

Greater access to medical support. Appointments for medical support are now available on:

Weekdays 6pm - 10pm

Weekends and bank holidays 9am - 3pm

To get help, just call the GP surgery during these times and you will be diverted to the service.

*Practice Extended Opening Hours Monday 6:30pm to 8:30pm *

The surgery will be open for extended hours every Monday evening providing prebookable appointments to patients.

Welcome to Newland Surgery Online

This website is designed to help you make the best use of the services we offer. Any new patients joining will be offered a consultation for a new patient health check and registration cannot be completed without one. This is all part of our programme of health promotion and better care. 

The practice has suitable access for disabled patients.

Practice Mission Statement

Here at Newland Surgery we will always strive to give the the best possible service to all our patients by providing primary health care of the highest quality by a well trained and motivated healthcare team.

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Services for Young People

Friends & Family Test

From the 1st December 2014 all GP practices are required to ask patients to complete the the Friends & Family test.  

Please feel free to offer us your opinion of how you think we measure up against these questions by clicking on the 'Friends & Family survey' tab at the top right of the page

Risk profiling: how your NHS records are used

Privacy notice

This practice is taking part in a new NHS service that helps your family doctor (GP) to spot whetheryou need more help to manage your health. The service is called “risk profiling”.

Using information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or at this surgery, and any existing health conditions that you have, and alert your doctor to the likelihood of a possible future hospital admission. The clinical Risk Stratification in General Practice team at the surgery will use the information to help you get early care and treatment where it is needed.

The information will be seen only by qualified health workers involved in your care. NHS security systems will protect your health information and patient confidentiality at all times.

If you don’t want your information being used in this way, or have any other concerns, please contact the surgery on 01924 220256 and explain your preference to any of the reception team.

CQC Care Quality Commission

(Health and Social Care Act 2008) Rated : GOOD

For further information please click on number 5 in the right hand column.  

Engage Connect Services:

This allows use of Engage Connect by a guest as well as those registered to use the service.